FAQS
WHERE DO YOU SHIP FROM?
We operate from Jamaica but some of our products are stored and shipped from the US.
WHEN WILL MY ORDER SHIP?
Once an order is placed, you’ll receive an email notification confirming we’ve received it.
We will begin to process your order 3 hours after successful payment. Order processing usually takes 3-5 days. During high volume or crisis periods, the processing time may take an additional 2-4 days.
Once shipped, you’ll get a shipment notification email complete with the tracking number to let you know it’s on the way. Please note that sometimes tracking information can take longer than 06 hours to appear.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All standard USPS shipments are usually delivered within 7-14 business days for orders placed within the contiguous United States.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product. Please note the original shipping charge is non-refundable.
For non-quality related issues such as no longer wanting the item, ordering the wrong quantity, we’re happy to offer exchanges within 7 days of order delivery date.
We accept cancellations of orders up to 06 hours after order successfully paid.
For more detailed information and instructions, please visit our return policies.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
Credit/debit card: you can choose to pay with Visa, Mastercard, American Express, Discover, PayPal.